The Platinum Rule – Always more Valuable than Gold

The golden rule has lost its shine. Treat others as you would like to be treated is great advice, but if you consider it as the end point of your […]
Complete Communicator: #1 Goal for 2024: Pay attention

We’re all now six weeks into our New Year’s resolutions. We’ve already figured out which ones we’re likely to stick with and which ones we’ve already abandoned. Hopefully, one of […]
When Your Global Colleagues Don’t Make Sense

“What is a ‘summer Friday’ and why is no one picking up their phone?” “They’re inefficient and we’re spending too much time fixing their mistakes.” “What?! There is no coverage […]
Technical Professionals Still Need Communication Skills

I recently caught up with a good friend and we began talking about our jobs. When I told him I was an executive coach specializing in communication skills, he winced […]
Inspire and Influence – Leading Others

In an edited extract from his new book, Simply Said: Communicating Better at Work and Beyond JAY SULLIVAN, managing partner at Exec|Comm LLC, shares his theory of leadership and explains […]
The Danger of Speaking the Same Language

My wife is feeding our 2-year-old son, Jake. I overhear the following conversation: Jake: “Mom, give you carrot.” (Mom takes the carrot.) Jake: “No, give YOU carrot.” Mom: “Give YOU carrot?” Jake: “Yes.” (Mom […]
Do You Hear What I Hear?

On a recent vacation to Italy, we stayed on the Amalfi Coast in Positano and wanted to take a day trip to the town of Amalfi. When we asked the […]
Everyone Argues. Here’s How Persuasive People Do It Differently.

Unless you have Dalai Lama levels of patience and tolerance or hate confrontation, you probably engage in arguments on a fairly regular basis. That’s not necessarily a bad thing; A […]
Changing History to Herstory

Allison stood at the front of the room and felt her stomach drop to her toes. She had worked in the technology industry her entire 20-plus-year career, gained significant experience, […]